If you have a problem with SPS, you are not by yourself
Within the 2020, this new CFPB gotten 1054 issues against SPS. SPS ranked paydayloancolorado.net/lewis Number thirty six one of all the monetary enterprises for grievances.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % . New payment is 4 % effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to . I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was = ,000,000>, when in reality it is , because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Ailment Details:
Full Ailment:The borrowed funds team does not want to post me personally my comments within the an excellent timely styles. I did not discover my report up to five days just before my commission is born.
Complaint Info:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the ( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Complaint Information:
Full Complaint:In my own case of bankruptcy last year my personal debt are never ever reaffirmed of the my lender back at my mortgage because of the my financial XXXX XXXX whom then moved that it mortgage to help you SPS Servicing using this step nothing regarding my commission background was come filed on my household loan over the past eight years extremely lenders never actually accept myself whilst doesnt show that I really provides property mortgage Ergo it’s managed to make it impossible for my situation so you can refinance or rating a different type of financing with a lesser attract price other than the only thats being provided with my upkeep providers currently hence i’m for the in a position to access my personal security it’s been taking place for many years
Providers effect:
Our team reached that it criticism regarding personal archives of one’s Individual Monetary Coverage Bureau (CFPB). You could file your own issue with the CFPB here.
